How much is patient drop-off costing your clinic?

Most physio practices lose more revenue to patients quitting early than to empty diary slots. Answer the questions below to see your retention score and your estimated annual dollar leak - instantly, before you give us a thing.

Your numbers New patients per month Sessions in a typical recommended course Sessions patients actually complete on average Average fee per session (AUD)

Your retention habits Do you book the next appointment before the patient leaves, at the front desk? Is rebooking the default for every patient, not just those who ask? On the first visit, do you explain the likely full course of treatment? Do patients understand why finishing the course matters before they start? Does each patient get a written treatment plan? Does that plan include milestones they can track? Do you contact patients between visits to support adherence? Do you regularly show patients evidence of their progress? Are fees and likely out-of-pocket costs clear before treatment starts? Do you have a process to recall patients who stop coming mid-plan?